Question 1

Your website seems to not let me sign in?

Accepted Answer

A common cause of sign-in loop issues is the use of special characters in your name associated with your Google account.

Recommended Fix
Update your name to use standard English characters only (no symbols or special characters).

How to Update Your Name (Google Account)
Go to your Google Account settings
Navigate to Personal Info
Select Name
Remove any special characters and save your changes
After updating your name:
Refresh the website and try signing in again

This resolves most sign-in loop issues. If the problem persists, please contact support for further assistance.

Question 2

Do you offer international shipping?

Accepted Answer

At checkout, you can choose between:

USPS: Typically more affordable, with an estimated delivery time of 12–30 days
DHL: A faster shipping option with significantly reduced delivery times

Delivery times may vary depending on your location and customs processing.

Question 3

Can I get a trial for ProTool?

Accepted Answer

Yes — you can download the app and connect to your vehicle before purchasing a license.

How It Works
Download and install the app
Connect to your vehicle using a compatible adapter
Browse available functions and features

Important Notes
A license is not required to connect and explore the app
This allows you to verify compatibility and available logic for your specific vehicle before purchasing

We encourage users to test connectivity and confirm features beforehand to get familiar with the application and avoid any surprises after purchase.

Question 4

How do licenses get assigned?

Accepted Answer

Licenses are assigned to the email address used during checkout. If your license is not showing, you may need to sync your account.

How to Sync Your Account
Open the app
Tap the three dots (top right corner)
Go to Account
Select “Sync Account”

Important Checks
Make sure you are signed into the correct email address used at checkout
If you paid with PayPal, verify that the transaction is completed and not pending

If your license still does not appear after syncing and confirming payment, please contact support for assistance.

Question 5

How does your warranty/return process work?

Accepted Answer

Warranty & Defective Products
If your product is defective or stops working within the warranty period, please contact us for assistance.

You may be asked to return the product for inspection
Once received, we will evaluate the issue and proceed with a replacement if applicable

We ask that all information provided is accurate, as we reserve the right to deny service in cases of misuse or false claims.

Refund Policy
We do not offer refunds on delivered products. This policy is in place to prevent products from being used and then returned.

Additionally, digital licenses are non-refundable once they have been delivered or accessed.

However, if your product has an issue, we are happy to replace it under warranty as outlined above.

Question 6

I ordered an adapter a few days ago, where is my tracking information?

Accepted Answer

Orders are typically shipped within 3 business days, depending on order volume, scheduling, and product availability.

Once your shipping label is created, you will receive an automated email with tracking information sent to the email address on file (usually the PayPal email used at checkout).

U.S. and Canada customers will also receive a text message with tracking details

If you haven’t received tracking after a few days, please check your spam folder or contact support for assistance.

Question 7

What is the pin number for the BimmerGeeks Bluetooth adapter?

Accepted Answer

When pairing with the Bluetooth adapter, use one of the following PIN codes:
1234
0000

Question 8

I just got your cable and plugged it in but the app I'm using is saying "No cable detected".

Accepted Answer

Remember, all cables are tested prior to shipping, so 99 out of 100 times, its not the cable. Here are a few things to check first before contacting us.
​
- Make sure your android device is OTG compatible. Many are, but not all. Don't count on the device being new to mean its compatible. Do a quick google of your device model and see what the general info says. There are apps on the Play Store as well that can check the OTG status of your phone and do basic diagnostics.
​
- Make sure your OTG adaptor is functioning. A simple test is to use the OTG adaptor and plug the flash drive into your device. If it detects the flash drive and lets you access the contents, your OTG is working so its time to move on.
​
- Restart your device and make sure ProTool, MHD and/or XHP is updated to the newest version.
 
- If you own a Samsung device, you can plug the OTG adapter in first, seperately from the K+DCAN cable. Then insert the cable into the OTG adapter and the device should pick up on the cable right away.

Question 9

What is the switch/button on the Pro K+DCAN Cable for?

Accepted Answer

The switch (or button) bridges pins 7 and 8 on the cable, which is required for communication with certain older BMW vehicles.

A common misconception is that this is based on the model year, but that is not correct.

This requirement is determined by the vehicle chassis, not the year.

Examples of chassis that typically require pins 7 & 8 bridged
These are commonly referred to as “Gen 1” E chassis vehicles, including:
E38 (7 Series)
E39 (5 Series)
E46 (3 Series)
E53 (X5)
E83 (X3)

Question 10

Ok, so what direction/position should I put the switch or button in for my car?"

Accepted Answer

The correct switch position depends on your vehicle chassis:

Set switch LEFT (button pushed IN):
For older BMW chassis, including:
E46, E39, E53, E38, E83
And other earlier models

Set switch RIGHT (button NOT pushed):
For newer BMW chassis, including:
E90, E60, E70, E88
All F, G, and I chassis vehicles
And newer models

Question 11

The LED on the cable only lights up for a second when plugged in. Shouldn't it be solid?

Accepted Answer

Yes — this is normal behavior.

The LED will briefly light up when the cable is first plugged in
It may cycle once during initial connection
After that, the LED will remain off until communication begins

During active data transfer, the LED will blink, indicating that data is being exchanged between the vehicle and your device.

Question 12

Do you offer remote services?

Accepted Answer

We no longer offer remote services at this time. However, we recommend the following trusted providers:

BIMECU — www.bimecu.com
AZ Car Keys & Computers — www.azcarkeysncomputers.com
Ben’s Bimmer — www.bensbimmer.com
E-M Performance — www.e-m-performance.com

We encourage you to reach out to them directly for assistance with remote services.

Question 13

Where do you keep the cable drivers for a Windows Laptop?

Accepted Answer

You can download the VCP (Virtual COM Port) drivers directly from the official website below:

FTDI VCP Drivers — https://ftdichip.com/drivers/vcp-drivers/

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