Frequenly Asked Questions
Q: The LED On the Cable only lights up for a second when plugged in?
A: The LED operation is normal, the cable should only light very briefly when first plugged in. The LED cycles when plugged in, and will only light up again during active data transfer.
Q: What is the switch on the Pro KDCAN Cable for?
A: The switch bridges pins 7&8 on the cable which is required for older model BMW's. Common belief is this has to do with the model year which is incorrect, its actually has to do with the chassis model.
Q: Ok, So what direction should I put the switch in for my car?
A: E46, E39, E53, E38, E83 and anything older set the switch LEFT, for models such as E90, E60, E70, E88 and anything newer set the switch RIGHT, Ignore the middle position.
Q: I just got your cable and plugged it in for MHD and/or XHP but it says "no cable detected".
A: Remember, all cables are tested prior to shipping, so 99 out of 100 times, its not the cable. Here are a few things to check first before contacting us.
- Make sure your android device is OTG compatible. Many are, but not all. Don't count on the device being new to mean its compatible. Do a quick google of your device model and see what the general info says. There are apps on the Play Store as well that can check the OTG status of your phone and do basic diagnostics.
-Make sure your OTG adaptor is functioning. A simple test is to use the OTG adaptor and plug the flash drive into your device. If it detects the flash drive and lets you access the contents, your OTG is working so its time to move on.
-Restart your device and make sure ProTool, MHD and/or XHP is updated to the newest version.
Q: I'm having trouble setting up and/or using the software on your downloads page, can I get some help?
A: It depends on the extent of the help your looking for, we don't mind answering one-off questions here and there, but we don't offer support on the software. It's not our software, we didn't create it. There is a ton of info throughout the web on how to use it. We just making finding it a little easier.
Q: How does your warranty/return process work?
A: If for some reason your product is defective or stops working within its warranty period, you simply need to contact us and let us know. We'll have you ship the product back so we can find out what's going on. It is encouraged that the user is honest in this aspect. If not, we reserve the right to cut off service.
As for refunds, we do not offer refunds on received products due to the possibility of you ordering the product, using it for what you need it for then trying to return it. If you need to return the product because of an issue, as mentioned above, we're glad to replace it within its warranty period.