The switch/button bridges pins 7&8 on the cable which is required for older model BMW's. Common belief is this has to do with the model year which is incorrect, its actually has to do with the chassis model.

E46, E39, E53, E38, E83 and anything older set the switch LEFT or set the button to be PUSHED IN. For models such as E90, E60, E70, E88, F, G, and I chassis and anything newer set the switch RIGHT or set the button to the UN-PUSHED postion.

The LED is operating normally. The cable should only light very briefly when first plugged in. The LED cycles when plugged in, and will only light up again during active data transfer.

Yes, we do. We only offer shipping using USPS which can generally be slower as the ETA is 12 to 30 days for international orders.

We usually ship within 3 business days depending on order volume, schedule, and stock. Once your label has been printed, you will recieve an automated email from our system with tracking information with the email we have on file. (Usuaully the PayPal email you used at checkout.) Additionally, customers within the United States and Canada will recieve a text message with their tracking information.

Remember, all cables are tested prior to shipping, so 99 out of 100 times, its not the cable. Here are a few things to check first before contacting us.

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- Make sure your android device is OTG compatible. Many are, but not all. Don't count on the device being new to mean its compatible. Do a quick google of your device model and see what the general info says. There are apps on the Play Store as well that can check the OTG status of your phone and do basic diagnostics.

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- Make sure your OTG adaptor is functioning. A simple test is to use the OTG adaptor and plug the flash drive into your device. If it detects the flash drive and lets you access the contents, your OTG is working so its time to move on.

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- Restart your device and make sure ProTool, MHD and/or XHP is updated to the newest version.

- If you own a Samsung device, you can plug the OTG adapter in first, seperately from the K+DCAN cable. Then insert the cable into the OTG adapter and the device should pick up on the cable right away.

The pin number for the Bluetooth adapter is either, 1234 or 0000

If for some reason your product is defective or stops working within its warranty period, you simply need to contact us and let us know. We'll have you ship the product back so we can find out what's going on. It is encouraged that the user is honest in this aspect. If not, we reserve the right to cut off service.

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As for refunds, we do not offer refunds on received products due to the possibility of you ordering the product, using it for what you need it for then trying to return it. If you need to return the product because of an issue, as mentioned above, we're glad to replace it within its warranty period.

We no longer offer remote services. You can contact some of our recommendations, www.bimecu.com or www.n54exclusive.com

It depends on the extent of the help your looking for, we don't mind answering one-off questions here and there, but we don't offer support on the software. It's not our software, we didn't create it. There is a ton of info throughout the web on how to use it. We just making finding it a little easier.

If you need further remote assistance, we can recommend reaching out to www.bimecu.com.

You can download the BMW Standard Tools package and install it. After that is done, the drivers are located in this directory on the computer: C:\EDIABAS\Hardware\KDCAN Drivers

You would select the whole folder based on if your computer is 32 or 64-bit. If you're unsure, go to the System/About setting in the computer and the System Type should show if the computer is 32 or 64-bit.